Question 1

How do I track my order?

Accepted Answer

Use our Track an order page with your order number, or follow the link in your shipping email.

Question 2

Can I change or cancel my order?

Accepted Answer

Contact us as soon as possible and we'll do our best before it ships.

Question 3

Can I add a gift message?

Accepted Answer

Yes. Open your bag and choose 'Add a gift message or order note' before checkout.

Question 4

Do you offer free shipping?

Accepted Answer

Yes, on orders above ₹4,000. Below that, standard shipping is ₹300.

Question 5

How long will delivery take?

Accepted Answer

Orders are dispatched within 2–3 working days and usually arrive in 4–7 working days across India.

Question 6

Do you offer cash on delivery?

Accepted Answer

No, cash on delivery is not available.

Question 7

Are the colours exactly as shown?

Accepted Answer

We photograph our pieces in natural light. Screens differ slightly, so shades may vary a little.

Question 8

Are natural materials all identical?

Accepted Answer

Wood, stone and hand-finished metal vary slightly in grain, pattern and tone, which makes every piece one of a kind.

Question 9

How do I care for my piece?

Accepted Answer

See our Care Guide.

Question 10

What is your return policy?

Accepted Answer

You can request a return within 7 days from delivery for unused items in original packaging. Refunds are issued within 5–7 working days.

Question 11

What if my item arrives damaged?

Accepted Answer

Email photos within 48 hours of delivery and we'll arrange a replacement or refund.

Question 12

Do you supply stores, hotels or events?

Accepted Answer

Yes. Explore our wholesale catalogue or contact us for bulk and gifting orders.

FAQ

Orders