Cancellation & Refund Policy
How cancellations, returns and refunds work at UR.
Cancellations
You can cancel an order before it is dispatched by contacting us. Orders are dispatched within 2–3 working days. Once an order has shipped it can no longer be cancelled, but you may be eligible to return it.
Returns
You can request a return within 7 days from delivery for unused items in original packaging. To start a return, contact us with your order number.
Refunds
Approved refunds are issued within 5–7 working days to your original payment method.
Damaged or wrong items
Email photos within 48 hours of delivery and we will arrange a replacement or refund.
Shipping charges
Shipping charges are non-refundable unless the return is due to our error.
Contact
Email jatinagrawal@unisources.com or call 9389917019.
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